Shipping & Returns
|Australian and New Zealand Standard Delivery||FREE||3-8 Business Days*|
|Australian Express Delivery||$15 AUD||1-2 Business Days*|
|$15.00 AUD||7-20 Business Days|
|Please email us if your country is not listed|
We ship most orders from our base in Brisbane, however some orders may be sent from Cambodia. As such, we allow for a 3 to 8 business day delivery period once an order is sent. We process orders within 48 hours from receiving them.
We can ship to most locations in the world. Please email us to confirm costs if your country is not listed.
Most are delivered by Couriers Please or Australia Post or an international courier service such as DHL or TOLL. Goods may not be delivered on time due to circumstances (such as weather, strikes etc.) beyond the control of The Kindness Collective, Australia Post or the shipping company. Goods will be delivered on business days and no deliveries will be made on weekends or public holidays as per Australia Post and shipping companies. *
OUR REFUND & EXCHANGE POLICY
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- Only full-priced items can be refunded or exchanged for an online credit note.
- No returns on Sale items or items purchased with a discount code. (unless the item is faulty).
- Requests for exchange must be made within 7 days of receiving your order via email to firstname.lastname@example.org
- Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.
SHIPPING COST OF RETURNED ITEMS
The Kindness Collective takes responsibility for the shipping costs associated with returning incorrect or defective items only. All other shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.
HOW TO GET AN EXCHANGE
You can return or exchange an item purchased online:
By posting it to our Returns/Exchange address:
The Kindness Collective
PO BOX 237,
Bellbowrie, QLD, 4070.
You must present the receipt you received in your parcel & indicate the reason for the return or exchange.
EXCHANGES – ADDITIONAL INFORMATION
We offer exchanges and credit notes as we want you to be happy with your purchases. Our credit notes are also valid for 12 months and can be redeemed online.